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Cancellation and Returns


CANCELLATION POLICY

Cancellation before shipment:

If the order that you want to cancel has not been shipped, you can cancel the order by speaking with our customer care at 011-40817487 or sending an email to orders@sochgreen.com. In such cases, the order will be cancelled and money paid by you will be refunded.

Cancellation post shipment:

An order cannot be cancelled post shipment. However, it will be eligible for a replacement/refund. Please refer to our return policy below.

RETURN POLICY

Our shipments go through a quality check before they leave our facilities, however, in rare cases, the products might get damaged during shipment. We provide complete returns or free replacement if you have received damaged or incorrect products.

Kindly note some packaging might get damaged during shipment. We won’t be able to offer replacement/refund in this case if the product is in good condition.

We would treat returns as valid only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Kindly note that due to hygiene purposes, we do not offer exchange / refund on menstrual cups.

If you need to return the shipment, please get in touch with our customer care at 011-40817487 or write to us at orders@sochgreen.com within 5 days of receiving the order and we will arrange a return as suitable. 

We will process the refund once the returned items are received and verified by us.

Payments/Vouchers

If you had paid through credit card / debit card or net banking, then we refund to same account. If you had paid through COD, we will issue a cheque in the name and address as specified in billing details. Discount vouchers are for one time use only and shall be treated as utilized even if you cancel the order. 

Following shall not be eligible for return or replacement -

Damages due to misuse of product;

Any product that is returned without original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.

Date effective: 12.11.2018

Last Updated: 17.01.2019